WEBSITE, PRODUCT AND SERVICE TERMS AND CONDITIONS
Please read these Terms and Conditions carefully before using our website or purchasing any Product or Service.
These Terms apply to Products and Services supplied under the Kingsriver and/or Kingsriver Property Training brands, including training, online courses, Digital Content, events, masterclasses, mentorship, coaching, support, property-sourcing education, Secure, Kingsriver Sourcing Essentials, Kingsriver Sourcing Core, Partner Opportunity Services, buyer-lead and sourcing-related products, and other Products stated to be subject to these Terms.
Nothing in these Terms excludes, restricts or limits any right or remedy which applicable law does not permit us to exclude, restrict or limit.
1. CONTRACTING COMPANY
1.1 Unless a separate written agreement expressly states otherwise, your contract is with:
KINGSRIVER VENTURE CAPITAL LIMITED
Company number: 09889908
Registered office: Kemp House, 152–160 City Road, London, England, EC1V 2NX
Trading as Kingsriver and/or Kingsriver Property Training.
In these Terms, “Kingsriver”, “we”, “us” and “our” mean Kingsriver Venture Capital Limited.
1.2 Kingsriver may use associated companies, group companies, employees, contractors, trainers, advisers and service providers to administer or deliver elements of a Product.
1.3 A Partner Sourcing Company or Buying Company involved in a Partner Co-Sourcing or Direct Sourcing transaction may be a separate legal entity. Where that entity enters into a transaction-specific agreement with you, it is responsible for its obligations under that separate agreement.
1.4 Unless expressly agreed otherwise, the use of another entity to assist with delivery, administration or payment collection does not change the identity of the contracting supplier of the Kingsriver Product.
2. PAYMENT COLLECTION BY OTHER COMPANIES AND PROVIDERS
2.1 Kingsriver may appoint or authorise another person or organisation to process, administer, receive or collect payments connected with your contract.
2.2 An authorised recipient may include:
(a) another Kingsriver group or associated company;
(b) a payment processor;
(c) a merchant-services provider;
(d) a Direct Debit provider;
(e) an accounts administrator;
(f) a lawfully authorised finance or payment provider;
(g) a debt-recovery provider; or
(h) another person or company authorised by Kingsriver.
2.3 Accordingly, a legal or trading name different from Kingsriver Venture Capital Limited may appear on your payment page, card statement, bank statement, Direct Debit mandate or payment receipt.
2.4 Payment properly made to a recipient authorised by Kingsriver in accordance with payment instructions supplied to you constitutes valid payment towards your Kingsriver contract.
2.5 The fact that another entity receives, processes or administers payment does not by itself make that entity the supplier of the Kingsriver Product, create a separate Product contract with that entity, or transfer Kingsriver’s obligations under the Product contract.
2.6 Kingsriver may change its payment processor, receiving bank account, merchant-services provider, Direct Debit provider, accounts administrator or authorised payment recipient.
2.7 You must make payment only through payment instructions, accounts or payment methods authorised by Kingsriver or its authorised representative.
3. DEFINITIONS
In these Terms:
Business Customer means a person purchasing wholly or mainly for purposes relating to an existing trade, business, craft or profession, and includes a company or other corporate entity purchasing in its own name.
Buying Company means the company designated from time to time to consider purchasing or securing properties or sites sourced through the Direct Sourcing opportunity. It may be a separate legal entity from Kingsriver.
Consumer means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.
Core means the Kingsriver Sourcing Core package described in the applicable Product description and Order Confirmation.
Core Partner Rate means the fee-sharing arrangement applying to qualifying Partner Co-Sourcing and Direct Sourcing transactions under Core, as described in clause 30 and the applicable Product description.
Digital Content includes online lessons, videos, recordings, manuals, PDFs, scripts, contracts, templates, spreadsheets, checklists, presentations, portal materials and other electronically supplied material.
Direct Sourcing means sourcing qualifying properties or sites for a designated Buying Company to consider buying or securing directly, subject to the applicable Product and transaction terms.
Essentials means the Kingsriver Sourcing Essentials package described in the applicable Product description and Order Confirmation.
Order means your order for a Product.
Order Confirmation means our confirmation of your Order on a durable medium, normally email, and may include or be accompanied by your receipt, welcome email or bespoke payment confirmation.
Partner Co-Sourcing means a qualifying sourcing transaction undertaken with a designated Partner Sourcing Company under which a sourcing fee is shared in accordance with the applicable package and transaction terms.
Partner Opportunity Period means the period stated in the applicable Product description during which eligible Partner Co-Sourcing and Direct Sourcing opportunities are available. For Essentials and Core this is ordinarily 24 months from purchase of the relevant package unless the Order expressly states otherwise.
Partner Opportunity Services means the service element of Essentials or Core relating to administration and availability of the Partner Co-Sourcing and Direct Sourcing framework during the applicable Partner Opportunity Period, subject to completion, compliance, eligibility and transaction-specific requirements.
Partner Sourcing Company means a designated sourcing company through which a Partner Co-Sourcing transaction may be undertaken. It may be a separate legal entity from Kingsriver.
Payment Plan means an agreed arrangement under which some or all of a fixed Product price is paid by instalments.
Product includes Digital Content, Services, training, events, programmes, packages, mentorship, support and any combination supplied by Kingsriver.
Secure or Secure Offer means the standalone digital-content Product described as the Kingsriver Secure Offer in the applicable Product description and Order Confirmation.
Services include mentorship, coaching, support, live sessions, Partner Opportunity Services and other continuing or person-delivered services.
4. CONSUMERS AND BUSINESS CUSTOMERS
4.1 Different legal provisions may apply depending upon whether you contract as a Consumer or Business Customer.
4.2 Your status is determined by applicable law and the actual purpose of the transaction.
4.3 Where a company or other corporate body contracts in its own name, that entity is the customer.
4.4 Provisions expressly stated to apply only to Consumers or Business Customers apply accordingly.
5. AGE AND CAPACITY
5.1 A contracting customer must have legal capacity to enter into the relevant contract.
5.2 Kingsriver may provide age-appropriate educational content to persons under 18 where an appropriate adult contracts on their behalf.
5.3 Kingsriver may require a parent, legal guardian or other legally capable adult to purchase a Product for an under-18 participant.
5.4 Kingsriver will require an adult contracting party for Payment Plans, affiliate arrangements, Partner Co-Sourcing, Direct Sourcing and other Products involving material commercial or financial obligations.
5.5 Kingsriver may apply reasonable age-verification, parental-authorisation and safeguarding requirements.
6. WEBSITE USE
6.1 You must not attempt unauthorised access to our systems, interfere with website operation, introduce malicious software, circumvent access restrictions, systematically extract protected content or otherwise misuse our website.
6.2 Website information may be updated from time to time.
6.3 Third-party links are provided for information or convenience and do not make Kingsriver responsible for the third party’s separate website, products or services.
6.4 All third-party trade marks remain the property of their respective owners.
7. PRODUCT INFORMATION AND PRE-CONTRACT INFORMATION
7.1 The relevant Product description, sales page, Order Summary, bespoke offer, payment terms and Order Confirmation may together form part of your contract.
7.2 Material Product information will be supplied before you become contractually bound as required by applicable law.
7.3 Information which applicable law treats as contractually binding remains binding and cannot be displaced merely by a general entire-agreement provision.
7.4 The main characteristics, total price or method of calculation, applicable access period, payment arrangements, performance arrangements and applicable cancellation information will be stated or made available as required by law.
7.5 Property markets, regulations, lender requirements, technology and commercial practices change over time. Kingsriver may reasonably update training materials to improve them, correct errors, replace obsolete information or reflect market, legal, regulatory or technological changes, provided this does not unlawfully reduce the Product contracted for.
7.6 Where a Product description is more specific than these general Terms about the content, duration, access, fee-sharing arrangement or included benefits of that Product, the specific Product description applies to that matter, subject always to applicable law and any binding pre-contract information.
8. ORDER PROCESS AND CONTRACT FORMATION
8.1 Our website, webinars, events, calls and advertisements generally invite you to place an Order or request a bespoke offer.
8.2 Your submission of an Order constitutes an offer to purchase unless the communication expressly states otherwise.
8.3 A contract is formed when Kingsriver accepts your Order.
8.4 Acceptance may be evidenced by an Order Confirmation, acceptance of payment, activation of the Product or another express confirmation.
8.5 For a bespoke offer or Payment Plan, Kingsriver may require written or electronic confirmation of the agreed Product, total price, credit already applied, instalment schedule and any applicable access conditions before activation.
8.6 An upgrade from Secure to Essentials or Core can be agreed without a further payment being made on the upgrade date, provided the package, Secure credit, remaining fixed package price and any Payment Plan are agreed and confirmed. Any remaining package price is then payable in accordance with that agreed Payment Plan.
8.7 Kingsriver may refuse an Order before acceptance where reasonably necessary, including where payment is not authorised, the Product is unavailable, there is an obvious technical or pricing error, legal or compliance requirements prevent acceptance, or fraud or unauthorised use is reasonably suspected.
9. ELECTRONIC CONTRACTING AND RECORDS
9.1 Contracts may be formed electronically.
9.2 Acceptance may be given by selecting an acceptance checkbox, electronically submitting an Order, electronically signing or accepting an offer, replying with an agreed acceptance statement, or another electronic acceptance method provided by Kingsriver.
9.3 Kingsriver may retain relevant electronic records as evidence of the transaction, including contractual acceptance, checkout consent, payment, Product access, module access, communications, Order Confirmations and delivery of Services or Digital Content.
9.4 Where required by law, Kingsriver will provide contractual confirmation on a durable medium such as email.
10. PRICE AND PACKAGE ALLOCATION
10.1 The total Product price, or where lawfully applicable the method of calculating it, will be disclosed before purchase.
10.2 Prices presented to Consumers will include mandatory charges and VAT where required by applicable law.
10.3 Optional paid extras will not be added without the required agreement.
10.4 Changes to Kingsriver’s standard prices do not retrospectively alter the price of an existing Order.
10.5 Kingsriver may offer different promotional prices, packages, payment arrangements and discounts at different times, provided applicable consumer law is observed.
10.6 Secure is a standalone Digital Content Product. Unless its Product description expressly states otherwise, no ongoing mentorship, support or Partner Opportunity Service is included in Secure.
10.7 Essentials and Core are mixed Products containing Digital Content and Services. Unless the applicable Product description and Order expressly state a different lawful allocation, their total agreed package price is contractually allocated as follows:
(a) Course & Materials / Digital Content: 80%;
(b) Mentorship & Support Services: 10%; and
(c) Partner Opportunity Services: 10%.
10.8 The pound value of an allocated element is calculated by applying the applicable percentage to the total agreed package price, not merely to the instalments received at a particular date.
10.9 The allocation in clause 10.7 does not increase the total package price and is used to identify the contractual value of the different Product elements, including where cancellation or statutory remedies require those elements to be considered separately.
11. FIXED-PRICE PRODUCTS AND PAYMENT PLANS
11.1 Where a Product has a fixed purchase price, that fixed price remains the contractual package price even where Kingsriver agrees that it may be paid by instalments.
11.2 A Payment Plan is a method of paying a fixed Product price. It does not by itself make the Product a monthly cancellable subscription.
11.3 Direct-to-consumer Payment Plans offered by Kingsriver will only be offered where lawful. Where Kingsriver relies upon an applicable merchant instalment-credit exemption, the arrangement will be structured to satisfy the applicable exemption requirements, including any applicable limits on number of instalments, duration, interest and charges.
11.4 If a payment arrangement falls outside an exemption or otherwise requires regulatory authorisation, Kingsriver may decline to offer it, vary the proposed structure before agreement, or require it to be provided through an appropriately authorised provider.
11.5 Cancelling a Direct Debit, recurring card payment, standing order or other payment instruction does not by itself cancel the underlying fixed-price contract or extinguish sums lawfully due.
11.6 Unless a bespoke Payment Plan or transaction agreement expressly states otherwise, earning sourcing revenue does not automatically accelerate future package instalments. Where a customer expressly agrees that an outstanding fixed package balance may be settled from specified sourcing fees, that arrangement must be recorded in the relevant Payment Plan or transaction documentation.
11.7 A Payment Plan balance is separate from the Core Partner Rate. An unpaid instalment balance under a Core Payment Plan is a balance of the fixed Core package price. The Core Partner Rate is not.
12. SECURE OFFER AND UPGRADES
12.1 Secure is a Product in its own right and is not merely a deposit for Essentials or Core.
12.2 Secure supplies only the Digital Content, portal access and other items expressly stated in the Secure Product description.
12.3 Purchasing Secure does not oblige you to purchase Essentials or Core and does not create a package balance for either package.
12.4 During the redemption period stated in the Secure Product description, you may choose to upgrade to Essentials or Core.
12.5 Where you upgrade within that redemption period:
(a) the amount actually paid for Secure is credited in full against the applicable package price;
(b) the package prices protected when Secure was purchased apply in accordance with the Secure Product description and Order Confirmation; and
(c) if the applicable public price for the chosen package is lower at the time of upgrade, the lower applicable price will apply where the Secure Product description so provides.
12.6 The protected prices applicable to an individual Secure purchase should be recorded in the Order Confirmation or other durable confirmation supplied to the customer.
12.7 If no upgrade is completed within the applicable redemption period, the protected upgrade pricing and unused upgrade credit expire. No package balance then becomes payable merely because Secure was purchased.
12.8 Secure portal access begins on the date stated in the Secure Order. Upgrading does not ordinarily restart a new 12-month Secure access period. Where the applicable Secure Product description provides a minimum post-upgrade access period, that minimum applies.
12.9 An upgrade to Essentials or Core is a separate package purchase subject to the package terms applicable to that upgrade and any expressly preserved Secure access provisions.
13. PAYMENT OBLIGATIONS
13.1 Payments must be made in the amounts and on the dates agreed.
13.2 Where recurring payment authority has been established, authorised payments may be collected in accordance with the agreed schedule.
13.3 You are responsible for ensuring that payment information supplied by you remains valid.
13.4 Your obligation to pay an agreed fixed package price does not depend upon how frequently you choose to use available training, Digital Content, support or mentorship, subject to your statutory rights and Kingsriver’s own performance obligations.
13.5 Certain future modules, Services or privileges may be conditional upon agreed payment milestones where those milestones are disclosed and agreed as part of a bespoke Payment Plan.
13.6 Payment by another person on your behalf does not automatically make that person the contracting customer.
14. MISSED PAYMENTS
14.1 Where an agreed instalment becomes overdue, Kingsriver may contact you to request payment.
14.2 Subject to applicable law and the terms of the Product, Kingsriver may suspend future portal releases, future mentorship or support, future module access, bonuses or other continuing benefits while a material payment arrear remains outstanding.
14.3 Kingsriver will not remove ownership of or require return of Digital Content which has already been lawfully supplied for permanent retention merely because a later instalment becomes overdue, although continuing portal access may be subject to the contract and applicable law.
14.4 Where a Product is a fixed-price Product payable by instalments, ceasing to use the Product does not by itself eliminate outstanding contractual instalments.
14.5 Kingsriver may use an authorised accounts administrator, debt-recovery provider, solicitor or other representative to pursue sums lawfully due.
14.6 Where a Consumer Payment Plan is being operated on a basis that requires it to be interest-free and charge-free to remain within an applicable exemption, Kingsriver will not impose contractual interest, administration fees or default charges that would be inconsistent with that basis. This does not prevent recovery of court fees or legal costs where lawfully awarded or otherwise recoverable.
14.7 For Business Customers, Kingsriver may exercise applicable statutory commercial late-payment rights.
15. PERSONAL CIRCUMSTANCES, NON-USE AND CHANGE OF MIND
15.1 After any applicable statutory cancellation right has expired or been lawfully lost, a subsequent change in personal circumstances does not by itself terminate a fixed-price contract.
15.2 This includes a subsequent decision to cease pursuing property, cease pursuing a business, change career, not use available training, not attend available mentorship, or otherwise not continue with the activity for which the Product was purchased.
15.3 Kingsriver may, at its discretion, agree a payment deferral, payment variation, hardship arrangement, access extension or other concession.
15.4 Any concession applies only to the extent confirmed by Kingsriver and does not create an entitlement in another case.
15.5 Nothing in this clause limits statutory cancellation, quality, description, reasonable-care-and-skill or other non-excludable rights.
16. CONSUMER CANCELLATION RIGHTS AND REFUNDS
16.1 Where you are a Consumer and applicable law gives you a statutory cancellation right, the Consumer Cancellation Information at the end of these Terms applies.
16.2 Secure is Digital Content only unless its Product description expressly states otherwise.
16.3 Essentials and Core contain both Digital Content and Services. Unless the applicable Order states otherwise, the contractual allocation in clause 10.7 applies.
16.4 Where you request supply of Digital Content to begin before the end of the applicable cancellation period, Kingsriver will seek the express consent and acknowledgement required by law. Once supply begins after valid consent and acknowledgement, the statutory cancellation right relating to that Digital Content element is lost to the extent provided by law.
16.5 Where you expressly request Services to begin during the cancellation period and subsequently exercise a remaining statutory cancellation right, Kingsriver may charge only the amount lawfully due for Services actually supplied before cancellation, calculated proportionately in accordance with applicable law.
16.6 Unless an individual Product expressly grants an additional contractual cancellation right, there is no general contractual right to cancel a fixed-price Product for change of mind after any applicable statutory cancellation period has expired or been lawfully lost.
16.7 Non-use, failure to complete training within the access period, failure to qualify for Partner Opportunities, failure to submit a qualifying property, or failure to achieve a commercial result does not by itself create a refund entitlement.
16.8 Nothing in these Terms limits any statutory remedy where Digital Content or Services are faulty, not as described, not of satisfactory quality where applicable, or not supplied with reasonable care and skill.
17. DIGITAL CONTENT
17.1 Kingsriver Products may include Digital Content made available immediately or progressively.
17.2 Supply of a Digital Content element may begin immediately even where the entire course library is not made available on day one.
17.3 Where the Product description states that Module 1 and initial materials are supplied immediately and later modules unlock progressively, that staged structure forms part of the Product description.
17.4 Digital Content may be supplied by portal access, download, email, streaming, third-party learning platform or another electronic method.
17.5 Where required, consent to immediate Digital Content supply and acknowledgement of the effect on cancellation rights will be obtained as part of the ordering or activation process.
17.6 Kingsriver will provide the confirmation required by applicable law in relation to immediate Digital Content supply, normally in the Order Confirmation, checkout confirmation, welcome email or another durable medium.
18. MENTORSHIP, SUPPORT AND CONTINUING SERVICES
18.1 Certain Products include continuing Services such as mentorship, live training, support, Q&A sessions, coaching or Partner Opportunity Services.
18.2 Where required, Kingsriver may obtain an express request for applicable Services to begin during a statutory cancellation period.
18.3 Where a Consumer requests Services to begin during the cancellation period and later cancels while a cancellation right remains, the Consumer may be required to pay a proportionate amount for Services supplied before cancellation to the extent permitted by law.
18.4 The relevant Product description determines the extent and duration of continuing Services.
18.5 Services may be delivered by Kingsriver or by an authorised trainer, contractor, associated company or service provider.
19. ACCESS PERIOD
19.1 Product access lasts for the period stated in the applicable Product description, Order or Order Confirmation.
19.2 Where access is described as 12 months, it ordinarily expires 12 months after the agreed commencement date unless the applicable Secure upgrade rule or another express term provides otherwise.
19.3 Failure to log in, download materials, watch lessons, attend available sessions or use available support does not automatically extend the access period.
19.4 Kingsriver may agree an extension as a concession. Any extension applies only to the Product or privileges expressly identified.
20. MODULE RELEASE, PROGRESSION AND PAYMENT-GATED ACCESS
20.1 Some Kingsriver programmes are deliberately structured progressively to support staged learning and implementation.
20.2 Full payment does not necessarily make every later module immediately available. Where disclosed in the Product description, later modules unlock after completion of preceding training requirements.
20.3 For a bespoke Payment Plan, later content may additionally be subject to agreed payment milestones where this is disclosed before the Payment Plan is accepted.
20.4 Where both progression and payment milestones apply, a later module becomes eligible for release only when both the relevant preceding training requirement and the relevant payment milestone have been satisfied.
20.5 A Payment Plan customer may make agreed instalments early. Where the applicable training requirement has also been satisfied, early payment may allow eligible later content to be released sooner. Early payment does not increase the total agreed package price.
20.6 Kingsriver may reasonably require completion of earlier training before unlocking advanced content. Progression criteria should be applied consistently with the applicable Product description.
21. MENTORSHIP SESSIONS
21.1 Where live mentorship is included, Kingsriver will make sessions available substantially in accordance with the Product purchased.
21.2 Dates, trainers and times may reasonably change.
21.3 Kingsriver may provide replacement sessions, equivalent sessions or appropriate recordings where reasonably necessary.
21.4 If you choose not to attend an available session, this does not by itself constitute non-performance by Kingsriver.
21.5 Where recordings are included, access may be subject to the same Product access period as other programme materials.
22. SUPPORT
22.1 Where dedicated support is included, the Product description identifies the broad support entitlement.
22.2 Support may be provided by email, telephone, video call, messaging, written materials or another reasonable method.
22.3 Kingsriver may use authorised employees, contractors or associated businesses to provide support.
22.4 Support is intended to assist with the relevant Product and does not create an unlimited consultancy obligation.
23. EVENTS AND MASTERCLASSES
23.1 Event dates, format, location and material inclusions will be communicated in connection with the relevant Product.
23.2 Kingsriver may make reasonable changes to speakers, running order, timing, venue or delivery format provided the essential nature of the Product is not materially altered.
23.3 Where circumstances outside Kingsriver’s reasonable control affect an event, Kingsriver may reasonably reschedule it or provide an appropriate alternative.
23.4 Failure by a customer to attend an event properly made available does not itself create a refund entitlement.
24. PRODUCT CHANGES
24.1 Kingsriver may make reasonable changes which do not materially alter the essential nature of a Product or unlawfully reduce what was contracted for.
24.2 Changes may include updating outdated content, changing learning platforms, correcting information, updating compliance or legal training, substituting an appropriate trainer, changing lesson structure or replacing content with updated or equivalent material.
25. CUSTOMER RESPONSIBILITIES
25.1 Property and business training requires active customer implementation.
25.2 You remain responsible for your commercial decisions, property due diligence, compliance applicable to your own activities, independently verifying material information, obtaining appropriate registrations, licences and insurance, obtaining professional advice where appropriate, and deciding whether to proceed with a transaction.
25.3 You must provide reasonably accurate information where Kingsriver requires it to supply the Product.
25.4 You are responsible for implementing training in a lawful manner.
26. NO GUARANTEE OF RESULTS
26.1 Kingsriver provides education, training, mentorship, support and opportunity frameworks.
26.2 Unless expressly guaranteed in a specific written agreement, Kingsriver does not guarantee a property deal, client, investor or buyer, particular sourcing fee, income or revenue, funding or finance, valuation, yield or return, planning permission, regulatory approval or any other specific commercial outcome.
26.3 Results depend upon matters including customer effort, implementation, experience, available capital, market conditions and third parties.
26.4 Case studies, testimonials, examples and previous results do not constitute a guarantee that every customer will achieve the same result.
27. EDUCATIONAL INFORMATION
27.1 Kingsriver training is educational and general in nature unless a separate written arrangement expressly states otherwise.
27.2 Customers should obtain appropriate independent professional advice where required, including legal, tax, financial, mortgage, accounting, valuation, planning or construction advice.
27.3 Laws, lender requirements, taxation and market conditions may change. Material information should therefore be independently checked before being relied upon for a transaction.
28. CONTRACTS, TEMPLATES AND SCRIPTS
28.1 Kingsriver may provide contracts, template agreements, scripts, notices, checklists, spreadsheets or other specimen documents.
28.2 These materials assist with training and implementation.
28.3 You remain responsible for adapting documents appropriately and obtaining professional advice where necessary.
28.4 Kingsriver does not guarantee that a generic template is suitable for every transaction or factual situation.
29. PARTNER CO-SOURCING AND DIRECT SOURCING — GENERAL CONDITIONS
29.1 Essentials and Core may include eligibility for Partner Co-Sourcing and Direct Sourcing opportunities after the training and compliance conditions stated in the Product description have been satisfied.
29.2 Eligibility or access does not guarantee that any property will be accepted, advertised, purchased or secured; that any buyer will proceed; that any transaction will complete; or that any sourcing fee will be earned.
29.3 The customer must complete the training within the applicable access period where the Product requires this and must have the compliance registrations and other requirements stated in the Compliance Checklist before undertaking a qualifying transaction.
29.4 Individual opportunities may be subject to property criteria, due diligence, anti-money-laundering requirements, source-of-funds checks, buyer requirements, transaction-specific documents and other lawful conditions.
29.5 During the applicable Partner Opportunity Period, Kingsriver will make the fee framework described for the relevant package available through its designated Partner Sourcing Company and/or Buying Company, subject to the eligibility, compliance and transaction-specific conditions stated in the Product and these Terms.
29.6 The commitment in clause 29.5 is a commitment to the stated opportunity framework, not a promise that any particular property, buyer or deal will be accepted or completed.
29.7 Other optional partner sourcing companies may be separate businesses and may have their own criteria, documentation and commercial terms. Any different terms will be disclosed before the customer agrees to a transaction with that partner.
29.8 A transaction-specific agreement may supplement these Terms. Where a transaction-specific agreement conflicts with these Terms on the mechanics of that specific transaction, the transaction-specific agreement prevails for that transaction, provided it does not unlawfully remove rights arising under the Product contract.
30. ESSENTIALS AND CORE FEE FRAMEWORK
30.1 Under the standard Essentials framework, subject to the applicable transaction agreement:
(a) on a qualifying Partner Co-Sourcing transaction, the customer receives 50% of the sourcing fee; and
(b) on a qualifying Direct Sourcing transaction, the customer receives 100% of the customer’s agreed sourcing fee.
30.2 Essentials includes the Partner Co-Sourcing & Direct Sourcing Deal Kit where the applicable Product description states that it is included.
30.3 Core does not include that Deal Kit unless an Order expressly states otherwise.
30.4 While the Core Partner Rate applies, subject to the applicable transaction agreement:
(a) on a qualifying Partner Co-Sourcing transaction, the Core customer receives 25% of the sourcing fee and the relevant Partner Sourcing Company receives 75%; and
(b) on a qualifying Direct Sourcing transaction, the Core customer receives 75% of the customer’s agreed sourcing fee and the Buying Company retains 25%.
30.5 For the purpose of the Core Partner Rate cap, the “additional fee share retained” means the additional 25 percentage points of a qualifying sourcing fee retained compared with the standard Essentials fee framework.
30.6 The Core Partner Rate ends at the earliest of:
(a) the aggregate additional fee share retained under clause 30.5 reaching the cap stated in the Core Product description, currently £3,000 unless the Order states another cap; or
(b) expiry of the applicable Partner Opportunity Period.
30.7 If the cap in clause 30.6(a) is reached before the Partner Opportunity Period expires, the standard rates in clause 30.1 apply to subsequent qualifying transactions for the remainder of that Partner Opportunity Period.
30.8 If the Partner Opportunity Period expires before the cap is reached, the Core Partner Rate simply ends. Any unused part of the cap expires and does not become payable by the customer.
30.9 The Core Partner Rate is not:
(a) an outstanding balance of the Core package price;
(b) a deferred package payment;
(c) a loan advanced to the customer; or
(d) an amount that becomes payable merely because the customer purchased Core.
30.10 If no qualifying Core transaction completes during the Partner Opportunity Period, nothing becomes payable under the Core Partner Rate.
30.11 Clause 30.9 does not remove any separate unpaid instalment balance which the customer has expressly agreed to pay as part of a Payment Plan for the fixed Core package price.
30.12 Kingsriver and relevant partner entities may keep reasonable records of qualifying transactions and the additional fee share retained for the purpose of administering the Core Partner Rate cap.
31. AFFILIATE AND CUSTOMER REFERRAL PROGRAMMES
31.1 Kingsriver may offer affiliate or customer referral programmes.
31.2 Separate programme conditions may apply.
31.3 Referral income is not guaranteed.
31.4 You must not promote Kingsriver using misleading claims, unlawful marketing, fabricated reviews or unauthorised promises.
32. THIRD-PARTY REFERRALS AND INTRODUCTION INCOME
32.1 Kingsriver may identify, recommend, introduce or refer customers to third-party businesses, professionals, products or services.
32.2 These may include solicitors and conveyancers, accountants and tax advisers, finance and mortgage providers, insurance providers, surveyors and valuers, estate or letting agents, compliance providers, software providers, company-formation providers, contractors and other commercial partners.
32.3 Kingsriver, an associated company or connected person may receive a fee, commission, affiliate payment, revenue share or other commercial benefit arising from an introduction, referral or recommendation.
32.4 Where disclosure is required by applicable law or regulation, Kingsriver will make the required disclosure.
32.5 Unless expressly stated otherwise, you remain free to choose whether to use a recommended third party.
32.6 A third party remains responsible for its own separate products, services and advice.
33. BUYER LEAD PRODUCTS
33.1 Where Kingsriver separately supplies buyer or investor leads, the Product description will identify the nature of the Product and any material limitations.
33.2 Unless expressly guaranteed, Kingsriver does not guarantee that a lead will respond, remain interested, purchase property, have sufficient funding, meet your precise criteria or generate revenue.
33.3 Leads may be exclusive or non-exclusive as stated in the applicable Product.
33.4 Personal information supplied through a lead Product must be processed lawfully and must not be unlawfully sold, published or redistributed.
34. OUTREACH AND DEAL-SPECIFIC PRODUCTS
34.1 Where Kingsriver agrees to circulate criteria or information to agents, businesses or other contacts, Kingsriver will undertake the agreed outreach with reasonable care and skill but does not guarantee responses, suitable property, a minimum number of opportunities or third-party approval.
34.2 Deal-specific programmes may be subject to additional written terms.
34.3 Transaction-specific fees, commissions, cost contributions and revenue splits will be governed by the relevant agreement.
35. PROPERTY OPPORTUNITIES
35.1 Property opportunities may not satisfy every element of an individual customer’s criteria unless expressly stated.
35.2 Eligibility may depend upon financial circumstances, funding, deposits, lender criteria, available capital, compliance and market conditions.
35.3 Kingsriver does not guarantee a minimum number of opportunities unless expressly agreed.
35.4 You remain responsible for independent due diligence before entering a property transaction.
36. PROPERTY INFORMATION
36.1 Property information may include estimates relating to value, rent, yield, refurbishment, resale, planning, finance or property condition.
36.2 Such information may depend upon third parties and changing circumstances.
36.3 Material information should be independently verified before entering a transaction.
37. INTELLECTUAL PROPERTY AND PERMITTED USE
37.1 Kingsriver and/or its licensors retain ownership of intellectual-property rights in Kingsriver materials.
37.2 Purchasing a Product does not transfer ownership of copyright, trade marks, proprietary methods, confidential know-how or other intellectual property.
37.3 Subject to payment and these Terms, you receive a personal and non-transferable licence to use supplied materials for your own learning and, where appropriate, your own property or related business.
37.4 Unless expressly authorised, you must not sell or redistribute Kingsriver materials, share account credentials, provide unauthorised portal access, reproduce substantial parts of a course, record protected content, publish paid content online, operate a competing training programme using Kingsriver materials, teach proprietary Kingsriver materials as your own, remove proprietary notices or systematically extract protected content.
37.5 Templates supplied for practical use may be adapted and used within your own business where that is their intended purpose.
37.6 You must not resell Kingsriver templates or package Kingsriver materials as your own educational Product.
37.7 Relevant intellectual-property obligations continue after Product access expires.
37.8 Anything the Product expressly permits you to download and retain may be retained for your own permitted use after portal access expires; this does not transfer intellectual-property ownership or permit redistribution.
38. INTELLECTUAL-PROPERTY MISUSE
38.1 Kingsriver may suspend access where it reasonably believes protected materials are being seriously misused or distributed without authority.
38.2 Kingsriver reserves all remedies available under applicable law in relation to infringement or misuse.
39. CONFIDENTIALITY
39.1 Material clearly identified as confidential, proprietary or member-only must not be disclosed except as permitted by Kingsriver.
39.2 This restriction does not apply to information which is already lawfully public, was independently and lawfully known to you, is lawfully obtained without confidentiality restrictions, or must be disclosed by law.
40. ACCOUNT SECURITY
40.1 Portal accounts are personal unless the relevant Product expressly permits multiple users.
40.2 You must take reasonable steps to protect your account credentials.
40.3 Kingsriver may temporarily restrict access where it reasonably suspects unauthorised account sharing, fraud, security compromise or serious misuse of Kingsriver materials.
41. CUSTOMER MISCONDUCT
41.1 Kingsriver may suspend or terminate access following serious or repeated material misconduct including fraud, unlawful distribution of content, serious harassment or threats, material misuse of personal information, deliberate system interference or serious disruption of training or other participants.
41.2 Kingsriver may take immediate reasonable action where necessary to protect customers, staff, systems, confidential information or intellectual property.
41.3 Any suspension or termination under this clause will be exercised consistently with applicable consumer law and will not remove statutory rights.
42. RECORDINGS
42.1 Kingsriver may record training, mentorship and events where participants are appropriately informed.
42.2 Recordings may be used for legitimate purposes including programme delivery, member access, quality assurance, internal training and record keeping.
42.3 Customers must not independently record, livestream or redistribute Kingsriver sessions without permission.
43. DATA PROTECTION
43.1 Kingsriver processes personal information in accordance with applicable data-protection legislation and its Privacy Notice.
43.2 Information may be processed where reasonably necessary to administer Orders, collect payment, provide Products, manage accounts, provide support, maintain records, prevent fraud, recover lawful debts and meet legal obligations.
43.3 Acceptance of these Terms is not automatically treated as consent to unrelated electronic marketing.
43.4 Where a Product is offered to an under-18 participant, Kingsriver may apply appropriate parental-authorisation or age-assurance measures.
44. COMMUNICATIONS
44.1 You must provide contact details which you can reasonably access.
44.2 Kingsriver may send contractual and administrative communications using appropriate channels including email, telephone, SMS, messaging services or post.
44.3 Opting out of marketing does not prevent Kingsriver sending genuine contractual, administrative, payment or support communications.
45. THIRD-PARTY SERVICES
45.1 A third-party provider remains responsible for its own separate goods, services and advice unless Kingsriver has expressly accepted responsibility in writing or is legally responsible for that provider’s performance.
45.2 Customers should review any separate third-party contract before entering into it.
46. EVENTS OUTSIDE REASONABLE CONTROL
46.1 Kingsriver will not be responsible for failure or delay caused by circumstances genuinely outside its reasonable control to the extent permitted by law.
46.2 Kingsriver may reasonably reschedule, rearrange, change delivery method or provide a reasonable alternative where such circumstances affect delivery.
46.3 Kingsriver will take reasonable steps to minimise material disruption.
47. STATUTORY RIGHTS
47.1 Nothing in these Terms excludes or restricts rights or remedies which applicable law does not permit Kingsriver to exclude or restrict.
48. LIABILITY TO CONSUMERS
48.1 Nothing excludes Kingsriver’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or another liability which cannot lawfully be excluded.
48.2 Subject to applicable law, Kingsriver is not responsible for loss resulting solely from your independent commercial or investment decision, materially inaccurate information supplied by you, an independent third party for whom Kingsriver is not legally responsible, or circumstances not caused by Kingsriver’s breach.
48.3 Property and business activities inherently involve commercial and market risks which Kingsriver cannot control.
48.4 Nothing in this clause limits remedies available to Consumers under the Consumer Rights Act 2015 or other applicable consumer law.
49. LIABILITY TO BUSINESS CUSTOMERS
49.1 This clause applies only to Business Customers.
49.2 Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability which cannot lawfully be excluded.
49.3 Subject to clause 49.2 and applicable law, Kingsriver will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, loss of anticipated savings or loss of commercial opportunity.
49.4 Subject to clause 49.2, Kingsriver’s aggregate liability arising from a particular Product will not exceed the total contractual price paid or payable for that Product unless applicable law requires otherwise.
50. BUSINESS CUSTOMER INDEMNITY
50.1 This clause applies only to Business Customers.
50.2 A Business Customer will be responsible for losses reasonably incurred by Kingsriver arising directly from that customer’s unlawful commercial redistribution of Kingsriver intellectual property, misuse of personal lead data, fraudulent conduct or deliberate unauthorised commercial exploitation of Kingsriver confidential materials, to the extent permitted by law.
51. COMPLAINTS
51.1 Complaints should be sent to sourcing@kingsriver.co.uk.
51.2 Please provide sufficient information for Kingsriver to identify the relevant customer, Order and issue.
51.3 Kingsriver will investigate complaints within a reasonable period having regard to their nature and complexity.
51.4 Nothing in the complaints process restricts any statutory right or remedy.
52. SUBCONTRACTING
52.1 Kingsriver may use employees, contractors, associated companies, trainers and specialist providers to perform parts of a Product, including training, mentorship, support, administration, technology and payment services.
52.2 Kingsriver remains responsible for its own contractual obligations to the extent required by law.
53. ASSIGNMENT
53.1 You may not transfer personal portal access to another person without Kingsriver’s permission.
53.2 Kingsriver may assign or transfer contractual rights or obligations where permitted by applicable law and without reducing a Consumer’s statutory rights.
54. CONTRACT DOCUMENTS, ORDER OF PRECEDENCE AND PRE-CONTRACT STATEMENTS
54.1 Your contract may include:
(a) the applicable Product description;
(b) these Terms;
(c) the Order Summary;
(d) the Order Confirmation;
(e) an agreed bespoke Payment Plan or upgrade confirmation; and
(f) any other document expressly incorporated into the Order.
54.2 Where two contractual documents genuinely conflict, the more specific Order-specific term will ordinarily prevail over a general term for that subject, followed by the applicable Product description and then these general Terms, unless applicable law requires a different result.
54.3 Nothing in this clause excludes or overrides information or statements which applicable consumer law treats as binding contractual information.
54.4 Sales calls, webinars and masterclasses may introduce a Product at a high level. The Product page and Order documents are intended to provide the detailed terms before purchase. Kingsriver should not rely on this clause to contradict a material pre-contract representation which the law makes binding.
54.5 Nothing in this clause excludes fraud or fraudulent misrepresentation.
55. HISTORICAL PRODUCTS, LEGACY ORDERS AND CHANGES TO TERMS
55.1 Kingsriver may update these website Terms for future Orders.
55.2 The Terms applicable to an existing Order are ordinarily those incorporated into that Order when the contract was entered into, together with any lawful later variation agreed by the parties.
55.3 Current descriptions of Secure, Essentials, Core or the Core Partner Rate do not retrospectively rewrite the terms of a historical Product purchased under materially different terms.
55.4 Existing contracts may be varied where agreed by the parties, permitted by the existing contract or otherwise permitted by applicable law.
56. WAIVER
56.1 Delay in exercising a contractual right does not automatically waive that right.
56.2 A waiver or concession on one occasion does not constitute an ongoing waiver unless expressly agreed.
57. SEVERABILITY
57.1 If a provision is found invalid or unenforceable, the remainder of these Terms will continue so far as legally capable of doing so.
58. THIRD-PARTY RIGHTS
58.1 Except where expressly stated otherwise, a person who is not party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce it.
58.2 This clause does not prevent a separate Partner Sourcing Company or Buying Company enforcing its own transaction-specific agreement with a customer.
59. GOVERNING LAW AND JURISDICTION
59.1 These Terms and contracts entered into under them are governed by the law of England and Wales.
59.2 Business Customers submit to the exclusive jurisdiction of the courts of England and Wales.
59.3 Consumer jurisdiction will be determined in accordance with applicable law and this clause does not deprive a Consumer of any mandatory right to bring proceedings in another competent UK court.
60. CONTACT DETAILS
KINGSRIVER VENTURE CAPITAL LIMITED
Company number: 09889908
Trading as Kingsriver / Kingsriver Property Training
Registered office:
Kemp House
152–160 City Road
London
England
EC1V 2NX
Email: sourcing@kingsriver.co.uk
CONSUMER CANCELLATION INFORMATION
This section applies where you are a Consumer and your contract carries a statutory right to cancel.
1. General right to cancel
Subject to statutory exceptions and the early-supply provisions below, you may have the right to cancel an eligible distance or off-premises contract within 14 days without giving a reason.
For Services and Digital Content not supplied on a tangible medium, the cancellation period ordinarily begins in accordance with applicable law when the contract is entered into.
2. Immediate Digital Content
Where you expressly consent to Kingsriver beginning supply of Digital Content before the end of the applicable 14-day cancellation period and acknowledge that you will lose your cancellation right once supply begins, your statutory cancellation right in relation to that Digital Content ends once supply begins, to the extent provided by law.
Digital Content may include online courses, videos, recordings, portal materials, manuals, scripts, templates, contracts, spreadsheets, checklists and downloads.
Supply can begin when the first Digital Content is supplied or made available even where later course content is structured to unlock progressively.
Kingsriver will provide the confirmation required by applicable law in a durable medium. If the legally required express consent, acknowledgement or confirmation is not properly obtained or supplied, the statutory consequences are determined by applicable law and are not overridden by these Terms.
3. Services starting during the cancellation period
Where you expressly request Kingsriver to begin providing Services before the 14-day cancellation period expires, those Services may begin during that period.
If you validly cancel eligible continuing Services during the cancellation period, you may be required to pay only the proportionate amount lawfully due for Services actually supplied before cancellation.
Where Essentials or Core uses the contractual allocation in clause 10.7, that allocation identifies the agreed price of the relevant service elements, subject to any statutory rule requiring another valuation.
4. Mixed Products
Essentials and Core contain both Digital Content and Services. Cancellation rights can therefore operate differently for different elements of the same package.
Loss of the cancellation right for the Digital Content element does not by itself remove any cancellation right which still applies to a separate Service element.
5. How to cancel
Where a statutory cancellation right remains available, you must inform:
KINGSRIVER VENTURE CAPITAL LIMITED
Kemp House
152–160 City Road
London
England
EC1V 2NX
Email: sourcing@kingsriver.co.uk
of your decision to cancel by a clear statement.
You may use the model cancellation form below, but you do not have to do so.
To meet the deadline, your cancellation communication must be sent before the applicable cancellation period expires.
6. Reimbursement and sums due
Where cancellation validly gives rise to reimbursement, Kingsriver will make the reimbursement within the period required by applicable law, ordinarily using the same payment method used for the original transaction unless otherwise agreed.
Where a Consumer has lawfully lost the right to cancel a Digital Content element, cancellation of a remaining Service element does not automatically cancel or refund that Digital Content element.
Where Services were expressly requested to start during the cancellation period, any lawful deduction or payment for Services already supplied will be calculated in accordance with applicable law.
7. Consumer Rights Act remedies
Cancellation rights are separate from your statutory rights where Digital Content or Services do not conform to the contract.
Nothing in these Terms excludes any right to repair, replacement, repeat performance, price reduction, reimbursement or other remedy available under the Consumer Rights Act 2015 or other applicable law.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a contract for which you have a statutory right to cancel.
To:
KINGSRIVER VENTURE CAPITAL LIMITED
Kemp House
152–160 City Road
London
England
EC1V 2NX
Email: sourcing@kingsriver.co.uk
I hereby give notice that I cancel my contract for the following Product / Service / Digital Content:
Ordered on:
Name of customer:
Address of customer:
Order/reference number, if known:
Signature, only if submitted on paper:
Date: